Integrations between Dext Prepare and an accounting software expire once a year. You'll be notified when this happens, and will have to complete a short re-integration process to continue publishing items.
To reintegrate your Dext Prepare account, please bear in mind that you have to be an Admin user or Accountant/Bookkeeper(if wanting to re-integrate a client's account):
- Navigate to the Manage section of the menu and open the Connections page.
Click Change next to 'Current Integration'. Select your accounting software again. Do not click 'Disable' - this may result in your established Supplier Rules being lost.
Return to the Sales or Costs workspace and publish the item(s) again. The original error message may still be present, but the document will publish correctly.
Please note that if you change integration from one accounting software to another, you will lose some of your previous settings, such as supplier rules, chart of accounts, etc.