This error appears in multi-user accounts when the user within Receipt Bank is not linked to Xero.
Not-linked users can publish only to ‘Bank accounts’ or ‘Purchases’ sections in Xero. This error is resolved by linking those users, so they could export expenses to Xero ‘Expenses claims’ section.
Only the user with admin privileges in the multi-user account can link the rest of the users. To do so, please:
1. Login to your Receipt Bank account.
2. Navigate to the 'Account settings' menu and open 'Maintain users' tab.
3.Click the green 'Link users' button, choose the users you wish to link and confirm.