Why are my Dropbox items not being processed?

Receipt Bank collects items from your DropBox folder automatically in every 6 hours.

The most likely reason for items not being collected is that the fragile link to DropBox has broken - this could be because folders have been renamed, moved or shared with other people.

If your items haven't been collected longer than 6 hours please contact our HelpDesk team and we'll be glad to help you out!


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