Having a real-time flow of data is key to having a truly valuable bookkeeping service. “Delay Days” measures the average number of days between a client receiving a document and submitting it to Receipt Bank. This is presented as a graph showing how this changes over the course of the past 30 days.
The higher this number, the more out-of-date the data will be, and therefore the more time your team will be spending chasing up clients for missing items.
Clients submitting by mobile app or email tend to have a delay of 2-3 days, compared to 13 if they’re sending them to you to upload - keep track of this on the Digital Submission and Submission Method metrics.